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SERVICE AND REPAIR T&C
TERMS AND CONDITIONS
While carrying out work requested by the Customer, Bicycle Garage may discover that in the interest of safety and satisfactory completion of the work requested, additional repair work appears necessary. In such cases, Bicycle Garage will promptly contact the Customer to obtain approval for carrying out the additional work and thus save the Customer possible extra costs by reason of possible subsequent further dismantling and re-assembly at a later date. However, in the event that the customer cannot be contacted in a timely fashion, all work save the supply of parts can be completed and charged for. All work done and parts/materials supplied will be charged on completion.
Unless credit facilities have been arranged previously (and terms of credit are being observed) release of the Customer’s bicycle after completion of repairs will be subject to our charges having been paid in full by cash or by credit/debit bank card.
Without prejudice to these terms and conditions Bicycle Garage agrees to give the Customer the benefit of any manufacturer’s warranty as far as Bicycle Garage is able. Bicycle Garage will progress any claims on behalf of the Customer with the manufacturer concerned, but in the event of claims being rejected in whole or in part, the Customer undertakes to pay Bicycle Garage that part of the claim the manufacturer fails to meet. Where claims are submitted to the manufacturer for work to be treated as being of a warranty nature, although strictly outside the warranty period, payment in full for the work carried out will be required on or before collecting the bicycle on the understanding that should the manufacturer subsequently accept the claim in full or in part, Bicycle Garage will as appropriate, either reimburse or credit the Customer’s account with the amount credited to us by the manufacturer for any purpose whatsoever.
Bicycle Garage does not accept responsibility or liability for any delay in completion of works carried out by Bicycle Garage caused by circumstances beyond its control.
If the Customer does not collect the bicycle within five working days of being notified that it is ready for collection or fails to authorise repairs without removing the relevant bicycle from Bicycle Garage’ premises within 14 days of being given a quotation then Bicycle Garage reserves the right to levy storage charges at the current rate.
Any bicycle or part thereof which is not collected by the Customer in respect of which payment for repairs carried out had not been made within three calendar months of the Customer having been advised of the completion of the work may be sold by Bicycle Garage and the cost of repairs and any storage charges may be deducted from the net proceeds of the sale of the bicycle or parts. However, before proceeding to sell the bicycle, Bicycle Garage shall first give the Customer 7 days written notice of its intention so to do which notice shall be sent by pre-paid first class post to the address of the Customer last known to us and shall be deemed to have been received by the Customer on the days following the date of the posting or if that shall be a Sunday or public holiday then the first working day thereafter. Any sale of a bicycle or part thereof under this clause shall be by any means deemed appropriate and Bicycle Garage shall, after discharging the costs of the sale, the repairs and storage charges, in its absolute discretion either retain the balance for a period of one week for the benefit of the Customer or forward the same to the Customer at the Customer’s last known address.
In the event of a defect arising following completion of the works and which, in Bicycle Garage’ sole opinion is due to substandard workmanship, Bicycle Garage will carry out the necessary work free of charge subject to: • The Customer returning the bicycle to Bicycle Garage within 1 week for examination and the agreement that the defect was the result of substandard workmanship. • No alteration or repair has been affected by the Customer; and • The defect occurring within 10 working days from the date of completion of the work described overleaf. If Bicycle Garage is not contacted as soon as is reasonably practicable after the alleged defect arising, Bicycle Garage reserves the right to reject any subsequent claim in respect of a defect which is alleged was due wholly or partly to Bicycle Garage’s workmanship.
Bicycle Garage will use its reasonable endeavours to carry out the work within the time specified but time shall not be of the essence and no liability is accepted by Bicycle Garage for any delays.
All parts replaced during service or repair, except those that have to be returned to the manufacturers or suppliers under warranty or service exchange arrangements and those which the Customer expressly or by implication asks to be replaced, will be retained by Bicycle Garage for the Customer until the time when the bicycle is collected by the Customer. If the Customer does not specifically ask to take possession of such replaced parts when collecting the bicycle then they will become the property of Bicycle Garage to dispose of as it deems fit.
Bicycle Garage shall have a general lien over all bicycles left with it by the Customer in respect of all money due to Bicycle Garage from the Customer or owners of the bicycle under this or any other contract.
If at any time the customer decides to cancel the repair, they will be liable to make payment of any parts ordered and a calculation of the cost of labour on a pro rata basis to the maximum of the agreed labour will be charged.