SHIPPING & RETURNS

NATIONAL LOCKDOWN (2020)

Please note that the delivery of orders may be delayed due to the National Lockdown.

PERMITTED REFUNDS

We accept returns. You can return unused items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded. Clearance items are non-refundable.

To follow up on the status of your return, please contact us at info@bicyclegarage.co.za

EXCHANGES

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at info@bicyclegarage.co.za with details of the product and the specific defect(s).

You can send the item you consider defective via courier to:

Bicycle Garage
Unit 3
Zomerlust Office Park
Boulevard Ave
Paarl
7464

Upon receipt of the returned product, we will fully examine it and notify you within a reasonable period of time, whether you are entitled to a replacement as a result of the defect.

If you are eligible, we will send you a replacement product.

EXCEPTIONS:

Some items are not refundable and not exchangeable. These include: tyre sealants, lubes, and products that are being cleared. Any exceptions are up to the discretion of Bicycle Garage management. T&C's Apply.

Shipping

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Bicycle Garage will not be held responsible for any shipping charges for returns and must be prepaid and insured. Bicycle Garage will not be held responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Shipping only in South-Africa

Bicycle Garage can ship your order to any province in South-Africa. Standard shipping rates will apply to Bikes (R500.00) or Accessories (R100.00).

Shipping Disclaimer

Bicycle Garage uses 3rd Party Couriers for deliveries. Products in store will take approximately 2-4 working days to be delivered. Products not in store will take approximately 8-10 working days to be delivered, if supplier has stock. Bicycle Garage will not be held liable for any delays in deliveries by the 3rd Party Couriers

The Bicycle Garage Team - info@bicyclegarage.co.za